Established in 2015, PASSING THE TORCH builds on more than a decade of experience in industrial cooling to develop intelligent temperature control solutions for advanced equipment. With out principles centered on high-end intelligent equipment thermal management, we are committed to delivering innovative and reliable industrial cooling solutions for customers worldwide.
Our co-founder Ms. Tian Joy has been deeply involved in Taiwan’s cooling equipment industry since 2004, bringing extensive technical knowledge and service experience. From the beginning, PASSING THE TORCH has focused on independent technology development and became one of the early companies in China to develop its own industrial chiller control systems. In 2016, we introduced PID algorithm-based centralized control system and full touchscreen variable frequency cooling system. This led us to advance our intelligent temperature management for industrial cooling equipment.
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With continuous investment in R&D, we have developed strong technical capabilities supported by 10 software copyrights and 23 national patents. We have been recognized as a High-Tech Enterprise of Jiangsu Province while our complete cooling product range has obtained CE and ISO certifications. Our high-value industrial cooling solutions are widely used in machine tools, semiconductor equipment, laser systems, power and communication industries, UAV manufacturing, and other advanced manufacturing fields.
Based in China with a global outlook, we have expanded our cooling solutions into international markets across Southeast Asia, Europe, India, and Russia. We are trusted worldwide for stable equipment operation, proven production efficiency, and consistent product quality. We have also established after-sales service networks in Vietnam, Thailand, India, Germany, Japan, and Mexico, providing long-term temperature control support through integrated technical expertise and service capabilities.
From technological development to global market expansion, PASSING THE TORCH continues to focus on innovation, quality, and professional industrial cooling solutions that support the advancement of intelligent manufacturing worldwide.
CE Certificate for Enclosure Air Conditioners
CE Certificate for Air-Air Heat Exchanger
CE Certificate for Industrial Process Chillers
ISO 9001:2015 Quality Management System Certificate
Service
PASSING THE TORCH regards every customer interaction as the beginning of long-term technical support. From initial consultation to equipment operation and future upgrades, the company provides comprehensive service throughout the entire product lifecycle.
Pre-Sales Service
We work closely with customers to understand their industry requirements, operating objectives, and existing challenges. Based on the collected information, the team provides suitable thermal management solutions and product recommendations.
During-Sales Service
Customized Production
Based on the agreed technical requirements, we manufacture cooling equipment according to the confirmed specifications and ensure our customer expectations are met.
Installation & Commissioning Support
After the sample machine arrives at the customer site, we provide commissioning assistance through on-site support, remote video guidance, and other service methods. Support plans are adjusted according to the customer’s location, equipment precision requirements, and familiarity with cooling systems.
Continuous Improvement Support
During sample testing and commissioning, we collect customer feedback and additional requirements to further optimize product specifications for future batch production.
After-Sales Service
We believe that a transaction marks the beginning of service, not the end. We remain committed to supporting customers throughout the equipment operation cycle.
Clients can contact our after-sales team by phone (15950189331, 0512-57013698) or email (15950189331@163.com) for any questions, operating concerns, or equipment issues during product use.
Upon receiving a service request, professional support personnel will proactively contact customers to understand the situation and provide suitable assistance.
Based on the customer location and actual service requirements, we provide remote video support within 48 hours after initial contact and arranges further technical support when required. Overseas distributors and partners maintain spare parts inventory to improve response efficiency.
Our Service Scope
Equipment operation guidance
Cooling solution consultation
Product optimization and upgrades
Spare parts supply
Replacement of existing equipment models
Spare parts preparation through overseas distributors for faster after-sales support
